Making it right through the retailer

This catalogue site holds no stock, takes no payments, and ships no parcels. When the file that arrived at your door is damaged, defective, or not what you expected, the retail partner that took payment handles the exchange or return under their own store rules.

Returns go through the retail partner

Every purchase takes place through an independent retail partner. This site has no cart, no checkout, and no warehouse, so we cannot issue refunds, cancel shipments, or process returns directly. To send a file back, look up the receipt or confirmation message from the retailer where the transaction took place. Follow their instructions and return deadlines. Do not send packages to the corporate address in New Jersey, because staff there cannot process returned items.

Cracked shells and loose collection cups

A proper file has a solid plastic body and a cup that snaps shut to hold shavings until you empty them into the bin. If your parcel arrived with a cracked shell, a loose blade, or a cup that will not stay closed, do not use it on dry skin. Contact the customer service desk of the retailer that fulfilled the shipment. Request an exchange or replacement directly from their platform so they can dispatch an undamaged unit from their current stock.

When the printed design disappoints

Our Designer Series shipments feature varied patterns, so the exact print can be a surprise when the box opens. If the file is unbroken but the print is simply not what you wanted, check the return terms of the retailer you bought it from. If you decide to order again later, pick the Classic for a plain white and sky blue shell, or choose the zebra print listing if you want a patterned design that is known in advance.